SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For me a little weak, but will go
Good packing. Works-massages. There's nothing to add.
ok
Great massager! Packed was wonderful!
Amazing!
My mom so happy! It’s our second order! Thank you!
I took it not myself, it works
Thank you. It's okay. Everyone is very pleased. The store of good luck and health.
Duzikawa thing, my right to sleep!
Worker, on time. Thank you!
Works, packed was good, but not in the box. Delivery to St. Petersburg about two months.
Package did not reach
The parcel was a month. Everything works. The whole family is happy. Thank you to the store, I recommend.
I put two stars, because the goods never came to me, and I can not appreciate it. the store did not answer me and did not accept the dispute. Thank you for sending the money back to me, I want to order the same massager but from another seller.
.
Good Goods. I recommend.
Very beautiful and comfortable for the feet and I recommend it
Everything came whole. works. with the store did not communicate. delivery month.
Weak motor.
Great massager. It is not blocked under the weight of the legs or body, if you lean on it with your back (the lower back massages well).
I received the order, packed perfectly! works, very nice feet. The rollers are spinning in one direction, then in the other, it warms pleasantly. and it is useful! we will be healthy! this is a successful purchase, I recommend!
Product description accurate. Delivery to the Amur region. Less than a month. I ordered my grandmother, she is very happy., and we use it with pleasure. Seller many thanks for the fast shipping and quality goods. I estimate 5 points.
Ordered 11.12.19, received 9.01.20, a good massager for both legs and back
Fast delivery and the massager is very good. It’s possible to use it not only for the feet but for the back and the neck.
It came in 37 days. Works.