SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic
It's very bn but the face tula face folded plastic face
Very good and fun. .. 36 days to arrive
Bath
Everything works perfect but the packing was awful. Some parts was broken abd others was scratched. But luckily it still works.
Came in perfect condition my daughter loved just missing I buy the Chantilly for play Stick fun
Arrived fast and without fee. Only came through mixed face but works right.
Good game
Wine Roto
The game came without several details. Without arrows and levers. We're disappointed.
the game says it was used
its a gift hope it works thank you
THE product arrived well just has some scratches and all bent the part where it puts the guy
The parcel came very quickly. I ordered june 4, and came on june 15. The picture is broken in half, and otherwise everything is fine.
A slutty toy, a little bent leaf. In general, children are happy. Fun game for the company.
The toy is accurate to the description but the problem is packing, the mask came wrapping the toy and folded. Better ask where they send it in box. It arrived on the scheduled date.
Everything is fine! The store is super!!!
Shipping without box. Frame with face bent but not much. Hand made is not very good, curve.
Delivery in 2 weeks. Super. Thank you
The product corresponds to the description, the flimsy design, but for 602 rubles will come down, in stores the same is twice as expensive, the goods went a month to yanao.
Not yet collected, with a view all ok, then i will add a review
My daughter really liked it. The frame under the face was immediately removed, it does not straighten. The dial with the arrow is not very, spinning so yourself