SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast shipping, everything as described
The store gives very good service, I had problems with the item I bought and replied quickly and giving a satisfactory answer for both.
Convenient Device. Fully corresponds to the description.
The idea is good but the diodes are not bright enough, there are not enough two batteries
Excellent assistant to the knitting machines. Shines bright. convenient to use. I received the second one (the first one was asked by a friend) .. Very satisfied!!! Recommend!
Excellent
bello
(¯`•.•´¯)¸.•´ ☆ .(¯`•.•´¯)¸.•´ ☆ .`•.¸¸.•´ °˚°★°˚°Buon prodotto
Fully corresponds to the description, the parcel came in 2 months Good flashlight
I ordered all 4 colors. Everything came very quickly (for 8 days in the Moscow region) and intact. Shines well, bright. There is light adjustment. Left and right sides are included separately. Also inside each lamp 2 LEDs, which are included separately or together, depending on the mode. Very convenient.
Light is not bright enough, not good for the eyes
Nice Product!
Thank for the fast delivery
Diode poorly candle. Not enough light for eg Szydelkowania
Amazing light ! Works great. Very accurate and as described
Came in a soft package. Works. But it does not shine very
Build is abit flimsy. Needs 2 AAA batteries. Shipped quickly.
Beautiful convenient according to the product price. I recommend if you like reading books. Got your black pretty
Delivery month to st. petersburg, in isprlzovaniya i do not know how, batteries are not included
gave the first unit to a friend and must therefore order another one for myself. Very useful
Not a serious thing. Not very bright. Diodes all work, modes switch. Light. No batteries included. But cheap)))
Fast shipping, good quality
Not working out as well as I thought, can't seem to get the lights in right place.