SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wig is very good quality. Thick, no shoulder. No synthetic shine in the sun. When combing does not climb. Looks like natural hair. And the store put gifts)))
Beautiful wig daughter satisfied!!
I'm very glad, I waited about two weeks, the color is sexy) as a gift I was put a black strand, multicolored rubber bands and a cap, be sure to order
Consistent with the description, it has no smell and is easy to style. For the price you should not expect something crazy but it is really very good. I recommend for a disguise or to put on occasion
Wonderful !
The product arrived in very good condition and in estimated time. He came with his bag, instructions, his mallita to keep it, the mesh to hide the hair and with elasticites. Very good quality, even looks totally natural hair, the snap a little bent strange but something easy to accommodate. Highly recommended.
For the price that has this great barely shines and the hair gets tangled little the only downside is that it stays a little loose, but with 4 lockers and a solution diadem
Like in the picture though a little small and that q my head is pretty small
I fell in love with this wig. Quality, super beautiful .. just no words-some emotions. Order Mega is happy. And thanks for the rubber bands
Cool wig, wore all day, comfortable, hair like real, it looks just gorgeous (God give me the same hair). The only negative is that they quickly get tangled. Have a comb with you!
I'm very satisfied
Three good
The color is not the one that I wanted, but like nothing
i love it,this is very recommendable,just like the picture and the store send me gifts thank u so much.
The wig is just gorgeous. The only thing, the bangs are stranded, but it's not scary) the hair is very pleasant to the touch. Just 10 out of 10
The wig turned out to be too big, even hooks did not really help Came quickly, the hair is very cool, but they climb
Very well made, and store gift
Super!!
Very nice, iron the fleco and I didn't like it, but it's fixed with a hat
Works great for my mannequin.
Beautiful wig, Bangs was on the side with one sad and curly curl, but cut and straightened, it became very wearable) imitation of the skin is not ideal and of course it is clear that it is a wig, so you can wear with headpieces or for a photo shoot.
Just beautiful I love her, a little bit smells like plastic just a little bit, but it's beautiful I'm loving a lot of hair and it looks natural without shine and great curls, i'll definitely buy again.
I love it! Not the first time you bought a wig here, but this is awesome! The color, the adaptation to my head, everything!! I'm in love! The quality is good and the price is even better!
perfect! very beaufil wig, the hair like real, only theres no front lace, but for this prize, i didnt expected better
Super!