SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glue perfectly well, I recommend
The parcel did not come, the store did not contact. Not recommend
Nice ones!
Package damage but very very good product :))
I am more than satisfied with my order. Super fast control
Fantastic, all well packaged. I checked all the eyeliner cause sometimes it’s dry but all was good. And came a week earlier than delivery date. Very please and will order again in the future.
Fast shipping and product was packaged securely, unlike other stores I have ordered from. This is my 3rd order and I will order again.
Arrived just right, very early, like, should have bought a smaller, found more cool! Super attentive.
Cool!
good
It does the stick easily.
I arrive in good condition very nice
I arrive very fast but there's a little artificial left
This is the 2 th time I buy from this store, never disappointed
Delivery is fast, in this regard the store is well done, sent on the same day. but there is one but, ordered as a gift, and unfortunately the order came, and the mirror is broken.
They don't stick.
They are really very beautiful. Also the packing is nice.
Everything's good as always! Good and attentive salesman! Always answer. Eyelash quality I like, I'll buy more.
Very happy. Matches the description. I tested and it works. To test over A whole day on the other hand.
Very fast shipping. Eyelashes hold and it is very convenient to glue, much more convenient than ordinary magnetic. But I shoot the star for the quality of the eyelashes themselves, it is very clear that this plastic directly shines not beautifully. The quality of the package is also so. The second pair does not even have a magnet for storage, the boxes fall off, but I'm already picky. More natural eyelashes look better. Interesting idea, but the quality of performance is so
10 stars at the excellent service of this store! Always reply quickly and kind messages, also send the product very fast and well packed. I ordered 3 October, sent same day, received it in Mexico 28 October, in perfect condition the boxes. Thank you salesman!
They are beautiful will definitely buy again. There are two small flaws in them but i just cut them. Easy to put on
Very good, as the description and works very well, will buy more sure
very nice quality. Actually works! fast delivery
Nice product, I did have to cut kit a little from the inner part in order to fit my eye. It’s a bit more extravagant than I’m used to (I prefer more of a natural look) I have a very tough time applying lashes and usually get it done professionally but I actually got these on with little difficulty. That was a win! I would buy these again but would look for a more natural style. Btw delivery time to Canada was pretty awesome.