SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
the hair is boom look natural also i had a wonderful experience with the store will be buying again from her soon
Satisfied with the product
excellent
Lovely hair
Belle super
very beautiful hair. thanks for the gift
I did not get my order
NT6/23C. I'm Snow White, I look like a brown or dark blond. Hair does not shine, very realistic. You can adjust the hair growth line. Break Free. The wig is light and comfortable. Sits tightly, on a large head is unlikely to be comfortable. Lace is transparent. On the girl 150 cm hair length to the waist. Hair is not very confused, it is well combed. Very satisfied with the quality, thank you!
Wig looks just like picture i am very pleased with my purchase! Very natural feel/look. Very quick delivery.
Hair looks GOOD. I love it so far. Haven't installed it yet though. Looks and feel REAL..
Very beautiful hair
Love this wig so much, I ordered two and it can e quickly to Ukraine within two weeks. Seller was so nice and always responding to my questions and kept me informed. I will be ordering more and I highly recommend this store.
the hair looks very fake. like attachments
hair so soft am happy with it ... have ordered this hair for a lot of friends so soft and it doesn't tangled
very nice, no smell, straightens well, holds it's look. only sad part it's way too small for my head even if I try and make it bigger. #FORSMALLHEADSONLY
Love the wig, maybe I'll come back later with pictures. Took exactly three weeks to Nigeria
so lovely
Looksgood
Fast shipping and great communication. Will be ordering again from this store.
It’s looks and feels like real hair at first but it’s synthetic anyway so after some times it’s starts to tangle.
Beautiful wig, beautiful color, I love the baby hairs already done. I would recommend in other colors. Send fast. Super store
lovely hair, will buy again from this store
Okay I'm so happy with my hair. I received it in 2 weeks and I had to pay R28 at the post office for customs
Ordered on 14, received on 29 in France. Perfectly matches the description, very light wig accompanied by a hat. I recommend it. I will put other photos once worn.