SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For hair so-so, but the beard invites.
It's according to the price, not a bargain, just a toy. Not recommended.
I honestly didn't like me, I was hoping for better quality.
Unfortunately, the product came in non-working condition.
It doesn't work at all. They don't have teeth to function as a comb.
It came quickly. Box crumpled. In work on trying.
thanks so much
Never received
Does not work or half, it does not heat almost I advise against
Bad quality
Everything works, Kuma liked
I arrive in perfect condition for value is a good product.
Nice no more
It doesn't work, in the photos you can check that the pilot is on and the device connected to the light. I'm very disappointed. I demand my money back.
Perfect just like the picture. Very well packed. 100x100 working.
A good comb for your money, came very fast, it happened so because of the stupidity of the staff of the new mail, the parcel lay a month on the compartment and sent back, the store is kind responsive, said where to be the parcel and offered to send a new one, the seller many thanks)
Thank you, it works fine.
Perfect!
Arrived fast well packed, tested in working normally, correct voltage… After'll forehead beard and send photos
Arrived in a month. As in the description Great store
THE shipping was fast product like the picture, the heating is not great but the price worth.
Great product, all working as intended. Box arrived mixed, but as we know it can happen because shipping the product arrived intact. Super fast. Recommend!
I this is good product that arrived in good timing, however, I bought this product assuming it would straighten my beard immediately when the iron makes contact with the beard hairs, however—it doesn’t get hot quick enough to make the hair straight in one or two strokes. In order to straighten the hair it requires many strokes of the heat comb. For the cheap price this was a reasonable purchase, however, buyers should be advised that you should go over the hair more than once to get it straight. Thank you store good item
Very fast delivery. Even works-of course according to expectation szału Niema but tragedy Tez not
Excellent product, arrived a week earlier, works 100% recommended store;)