SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
despite delays i received my item
We see that it is a wig, the tulle at the level of the line is too bright, I will try to dye it in black to be able to better hide the edge of the wig. Otherwise the hair is really silky, it looks like real, they do not smell bad. The wig is nice to wear, and for me who has a small head, it is well adapted, it plates well to my skull. On the first two photos we can see that I let exceed a small strand of hair, it is to see better melt the wig with my real hair. Fast delivery in 2 weeks
good, beautiful
Good for its price
Thank U nice hair good store and fast shipping to EU.
very nice thank you ! :)
All the best, super fast delivery
As described, I am happy with my purchase. I will buy many others
love the hair
Beautiful I love
You can see tangled hair, thread.
Thank you, the product is very good quality, i love this!
I'm choosing not to open it, as it is for a friend. However I've had a feel of it and it feels incredible. Aesome quality, comes with wig cap and even lashes.
Delivery to Ecuador was normal within the expected time, the item is very similar to the one they offer
Very good wig.
The article never came
We still see that c. Is a wig looking at the zt line on the front but still very pretty and well provided for the price. With the cap and a pair of eyelashes offered
the product looks just like the picture. Nice and soft, it came with a pair of eyelashes. Processing and Delivery was fast : 2 weeks to West Europe. I am satisfied.
Good wig.
YES! I re-ordered this one because the one I had before was getting rough. I had it since last year (I believe) and it held up nicely. I’m so glad this one finally came. I can stop looking so bad LOL. Will order again when I need to. They even gave us wig caps and eyelashes. Nice store. Quick shipping. Got it in like 3 weeks.
Cool, looks super on the head, like natural, quite light, when combing the fallen hair was almost not, fixed well, but on the edge pricked (maybe it's so lucky to me), all day in it is not the fact that you will survive, I do not know what to think of to fix it. Mesh included. Prod. put a gift-false eyelashes-❤Thank you very much! Shop and product recommend!
Wig is good. Seller added Gift. many thanks to store
I just love, is the second lace this model, very good, very natural and as always excellent.
I really liked it. The wig is very thick. No hole. Very beautiful. I recommend it
OMG I am so happy with this wig. Its exactly the same as the pictures, its full and natural looking. The order came fast. The store is very trustworthy and I recommend them.