SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
works great
US plug (American power plug. The adapter was not).
I thought it was bigger. Cordially.
There was a problem during shipment and I have not received the product, but the store has nevertheless resolved in short time the problem in my favor. Also a friend who ordered the same product, I could confirm the qualtiy of the latter. Therefore I am satisfied with the service and I will probably further purchases in the store.
Order is not continued
Wrong plug eu
Bath
Not receive money back asked eventually.
Un article NUL
Not powerful enough
Yes
cant wait to try
good
ok
Fast delivery to the door, the box is whole, everything works and cold and warm air
Fast shipping, well packaged! By cons I have not tested it yet
Do not warn that the plug is not European
Useful thing. Works well. Thanks to the store for the adapters.
All right, everything works. Thanks!
The box is wrinkled but everything is intact. Works
Order some products has been shipped in two bundles. First dotarła within, second błądziła. Seller answers the emails, but post not wywiązuje up with their responsibilities. By every shipment of 18 November 2019 was delivered only after two months.
Part of the order ( the candle) is still somewhere , although everything was oreder November period- party was received mid January. The quality of dryer is low, it is just not the dryer, I guess , the item easily could dry normal way rather than using this gadget.
Adapter for our sockets is, works. The only negative for some reason the goods went 62 days, spending more than a month at Chinese customs, but it is not dependent on the store factor,
Very fast delivered nice product
Product works