SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of quickashop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is simple! Wound on a cardboard! No remote, switch too! Everything works
Sent quickly, but the order itself went 80 days. The quality is good. Only the plug is very large and the terrible remote works properly 8 modes + surprisingly there is a dimmer in the description it did not notice. The lamps work all
Everything works
Works great
They arrived super fast, very nice
I would like such a warm color as in the photo, but came a Garland with a cold color. But still beautiful. We will wait for the new year holidays. Thank you. Packed well, reliably.
This was just perfect! Arrived very fast, well packed and works perfectly. VERY recommended
Came as ordered, colored, 30 meters. It shines beautifully, although it has not been completely unwinding yet. Included adapter for 220 and Russian sockets. The remote is available, the battery is isolated, so as not to discharge. Works with the remote, a bunch of modes, adjustable brightness Done well. Diodes are isolated. Wire, as with Transformers in childhood. Not "slutty", like on ordinary garlands. Keeps the shape. If I can bend ten or more times I think it will break. Very beautiful can be decorated. Under a constant decoration, probably the best thing to do.
Fast shipping. I asked for a European plug that I received well. Thank you
Really perfect I recommend without any problem
Fast delivery, the goods correspond. The plug-converter looks cool. The remote is small, convenient. I'll buy more. Recommend!
Is working
Ordered the 21/2/2020 arrived 21/4/pack 2020 perfect, with box in carton and box outdoor padded. The lights are really many I took 100 meter, done well, EU socket suitable for outdoor, remote Control, built-in switch on the wire lights. There are several functions lights making different effects. I consider a good product
Very fast. Goods are quality. Thank you!!!
The string is thinner than I thought and the lights are more white then expected. At least I have my lights in well before Christmas
Cool Garland!
all good, thanks
Exactly as described, very good product only I think I have commissioned with control.
ok
Received very fast... Worked perfectly
very nice, good product. remote control works nicely.
Arrived in two weeks. They're very pretty.
Excellent product; simple, robust and with multiple control options. 100% recommended.
It’s good has different settings , good quality, easy to hang up .
1 photo so came 2 photo second package 3 photo box 4 here is what was inside, at first thought that the remote is broken, but then took out the battery figured out, everything works 5th photo by day 6 photos at night With all my efforts to find jambs, did not find In short, the store surprised, not as expensive as it should be, faster than expected, the orders that made at the same time with him still go, and i do not see them, and this and the order came and tracked and quickly, Dude's good.